FR(EUR)
Got a Question? Let Us Help You Out!
Find answers to the most common questions below. If you need further assistance, our customer support team is just a click away.
We’re here for you:Monday to Friday: 7am -8:30pm.
We usually respond within 24 hours.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the continental United States. For international orders, free shipping is available for orders over $100.
Can I cancel my order?
Yes, you can cancel your order. If your order has not been dispatched yet, you can cancel it through your account on our website. Log in, go to the “Order History” section, find the relevant order, and click the “Cancel Order” button.
What's your warranty policy?
For our home appliances, the standard warranty period is usually one year for the whole machine and three to ten years for some key components, depending on the product.
What payment methods do you accept?
We accept a variety of payment methods. You can use credit and debit cards, such as Visa, Mastercard, American Express, and Discover.
How long does it take to process a refund?
Generally, if your refund is due to an eligible return and the item has been received and inspected by us, it usually takes 3 to 5 business days to process the refund.
Have any other questions?
If you have any other questions, feel free to reach out to our customer service team.
We’re here for you:Monday to Friday: 7am -8:30pm.
We usually respond within 24 hours.
