faq

FAQ

VAT AND DUTIES
SHIPPING AND DELIVERY
PAYMENT
ORDERING ONLINE

VAT AND DUTIES

Q:I received my order but one or several items are missing?

A:In the unlikely event that you receive the wrong order please email us at www.allpurposetrading.com and we will assist you.
Q:Is VAT refundable for returned items?

A:We suggest contacting your local customs authorities for more information.
Q:When do I get my refund?

A:When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.
Q:Will I be refunded for the full amount of my order?

A:When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refunded.
Q:I received an item as a gift. Can I return it?

A:As long as you have the order number and email address used to place the order you can return your order. Please visit www.allpurposetrading.com and log-in using that information and follow the instructions.
Q:I cannot find a return label in my box. What do I do?

A:Please visit www.allpurposetrading.com and log-in using your order number and your email address then follow the instructions.
Q:How can I return an item purchased in the store?

A:Please return the items in store.
Q:Can I return or exchange my online purchase at a www.allpurposetrading.com store?

A:Please visit www.allpurposetrading .com and log-in using your order number and email address, then follow the instructions.
Q:I want to return something but I checked out as a guest/don’t have an account. What do I do?

A:Please visit www.allpurposetrading.com and log in using your order number and your email address then follow the instructions
Q:I have received a faulty product, what should I do?

A:In the unlikely event that a product is faulty, please contact us directly at QAG@allpurposetrading.com, with a picture of the faulty goods and we will replace the product immediately.
Q:How do I return/exchange an item?

A:Please visit www.allpurposetrading.com and log-in using your order number and email address, then follow the instructions.

SHIPPING AND DELIVERY

Q:How much do I pay for shipping?

A:We offer free worldwide shipping on all orders above: 100 USD - United States Dollar 95 EUR - Euro 90 GBP - British Pound 900 SEK - Swedish Krona 1,000 NOK - Norwegian Krone 750 DKK - Danish Krone 150 AUD - Australian Dollar 140 CAD - Canadian Dollar 800 HKD - Hong Kong Dollar 700 CNY - Chinese Renminbi Yuan 11,000 JPY - Japanese Yen For orders below these amounts, the cost depends on your shipping destination and is displayed at checkout.
Q:Can I ship my order to a post office box, APO, or FPO address??

A:DHL express does not deliver to PO boxes. If this is your only option, please contact QAG@allpurposetrading.com and we will assist you.
Q:How much duty and tax will I have to pay?

A:Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs. If your order is shipped Delivery Duty Paid (DDP) duties and taxes are included in the price.
Q:Can I ship my order to another country?

A:Yes, simply choose the shipping address you wish to ship to.
Q:How do I collect my order?

A:Depending on your shipping method, it will either be delivered to your door or at your nearest collection point.
Q:When will my order arrive?

A:We aim to ship all orders as soon as possible. The regular processing time is 1-5 business days, and the estimated delivery depends on your country and selected courier.
Q:How do I track my order?

A:You will receive an email with tracking information once your order is shipped.

PAYMENT

Q:I have a gift card/voucher. How do I use it?

A:All gift cards and vouchers can be applied at checkout. If you experience issues, please confirm the spelling or expiration date. For further assistance, contact us at QAG@allpurposetrading.com
Q:If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at www.allpurposetrading.com and we will do o

A:For countries outside the EU, orders are shipped on a DDU (Delivered Duty Unpaid) basis, meaning your order may be subject to additional charges. If applicable, you will be responsible for paying these costs before your item can be delivered. Please note, all taxes and import duties are calculated by your local customs authorities and we advise you to contact them for further information.
Q:Why was my payment declined at checkout?

A:If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at www.allpurposetrading.com and we will do our best to assist you.
Q:Can I save my credit card details?

A:If you place an order, you can choose to store your credit card details for smoother checkout on future purchases. To ensure your safety, we do not store any payment information in our database, its fully encrypted and only available to our payment service provider.
Q:When will I be charged?

A:You will be charged as soon as your order is complete.
Q:In which currency will my purchase be made?

A:We charge in the currency you have selected while shopping. Please note, all subscription orders (including add-on purchases) are charged in USD.
Q:Is it safe to use my credit card online at www.allpurposetrading.com?

A:Your personal online security is very important to us. To ensure your shopping experience is safe we do not process or store any payment information in our database, and only work leading payment providers in transferring information to process your orders.
Q:What payment methods do you accept?

A:We accept most credit cards, PayPal, Apple Pay, Google Pay and Klarna in select countries. At checkout you will see the options available in your country.

ORDERING ONLINE

Q:I didn’t get an order confirmation?

A:Contact us at QAG@allpurposetrading.com, we'll ensure everything is correct and provide you with your order confirmation.
Q:How do I cancel my order?

A:If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we’re unable to cancel an order once it has been shipped.
Q:Can I change or cancel to my order after I have placed it?

A:If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.
Q:Do I need an account to place an order online?

A:You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.